Welcome to this winter edition of AVAIL, which is packed with news and features that make informative and, hopefully, thought-provoking reading.
We feature three pieces of research in this issue. Firstly, the findings of our latest global research with the Economist, which shows achieving organisational resilience is a top priority for CIOs. In this vein, our in-house expert Dr Sandra Bell explains why today resilience, rather than business continuity management, should be the ultimate goal for those serious about ensuring availability.
Secondly, as part of our Tame the Bear campaign, we asked IT decision-makers and employees about the biggest IT issues confronting their industry today – see what they told us here.
Thirdly, we invite you to participate in the Little Book of IT, which will give an inside look at how IT leaders are taming the challenges they face in 2017. This is a unique opportunity to join your peers in reshaping how the industry thinks about IT next year. Not only will your views influence how other IT leaders make buying decisions, but by taking part in the research you’ll be eligible to receive a free copy of the final printed hardback book to keep.
The bigger we get, the more important it is to keep in touch with our customers and see our business through their eyes. So I would like to add my personal thanks to all those customers who took the time to share their views with us on the service they receive in our annual customer satisfaction survey. You can see their feedback here.
And I am delighted to introduce you to Carmel Owens, our new General Manager for Ireland, who has great plans to take the Irish business forward.
As always, I hope you enjoy this issue and my team welcomes your feedback on any aspect of the magazine. Just send your comments to the editor at AVAIL@sungardas.com. In the meantime, I and the rest of the Sungard AS team wish you and your families a happy and healthy festive season.
Keith Tilley
EVP, global sales and customer services management