We are sure you will join us in congratulating Pat Morley, our VP Global Recovery Services and Operations Director – Europe, who beat stiff competition from the Scottish Government and EE to win the prestigious ITSM Project of the Year Award 2015.
This was awarded not for having the longest job title imaginable but for creating our internal ITIL-aligned process portal ‘AskPAT’. Process Application Tool (PAT) displays our process maps, which link to documentation on our intranet in a visual format that is easy to find and follow. It has been instrumental in educating staff on our procedures and ensuring you receive a consistent service at all Sungard Availability Services locations.
“We kicked off this project back in 2014 following an ITIL gap analysis” explains Pat Morley. “As a result of the project, which extended about 12 months, we rewrote 26 ITIL disciplines and now meet ITIL standards in the UK.”
Our award was for completing “the most successful and challenging IT Service Management project during the year,” notes the ITSM website. These industry awards highlight the achievements of IT service management individuals and teams “whose skills, commitment and imagination have marked them out for special recognition.”
Congratulations also go to Jacqueline Rhodes, Continuous Service Improvement Manager, who successfully project managed the implementation.
The IT Services Management Forum UK is the country’s leading association for organisations involved in IT service management with more than 700 member organisations spanning suppliers, user organisations, academia, consultants, standards and practice bodies, as well as individuals.