Spring 2016 – Sungard AS Avail IE

Leadership Update with Jack Dziak

By Sungard AS Ireland | April 5, 2016

As Executive Vice President of global products, Jack is responsible for the full global portfolio of Sungard Availability Services offerings.

Welcome to our Spring edition of AVAIL. I’ll start this issue by talking about the milestones we achieved in 2015, as well as what you can expect to see from Sungard Availability Services (Sungard AS) in the year ahead. I’ll also discuss the three top challenges our customers face today and how they’ve been impacted by the digital revolution.

I hope you enjoy this edition of AVAIL.

Jack Dziak
Executive Vice President, Global Products

Q: Sungard Availability Services hit some major milestones in 2015. What were some of the year’s highlights?

Jack: 2015 was a great year for Sungard AS. We hit our stride as a truly global organization, reflected in our roadmap as well as our support, delivery and financial models and standardized pricing structure. So, customers do business with one service provider—Sungard AS—with no variance of how we deliver services, no matter where they’re located.

Financially, we’ve seen significant growth in our cumulative bookings in the underlying solutions that deliver our fully recoverable production services. We saw our revenue profile shift significantly toward virtualized platforms in production and recovery, reflecting a change in the marketplace. By expanding beyond our strong legacy in recovery to provide fully recoverable production environments, more than half of our revenue in 2015 came from production services.

Our revenue growth comes from our position as a provider of hybrid IT, orchestrating all workload production and recovery into a single entity, and analysts are seeing us in that positive light. We placed in the leader’s quadrant both in Gartner’s Disaster Recovery as a Service Magic Quadrant, published April 21, 2015 and IDC’s Disaster Recovery as a Service North America MarketScape, published November 10, 2015. We were also named as a challenger in Gartner’s Data Center Outsourcing and Utility Infrastructure Services North America Magic Quadrant, published July 28, 2015. This speaks volumes about our ability to deliver hybrid IT.

Market opportunities are opening up as more customers embrace the cloud to deliver production services. In addition to our multi-tenant and dedicated cloud infrastructures for production, we provide robust cloud-based recovery capabilities, so our recovery as a service plays in that space. A key product launch was hosted private cloud, specifically for our strategic IT outsourcing partners. Also, as workloads migrate into third-party public clouds, we are positioned as a leading provider of public cloud capabilities to recover workloads in these environments.

Q: What do you see as the biggest challenges for companies today?

Jack: When it comes to a hybrid IT environment, the biggest challenge our customers have is discovery. Many customers are transitioning their IT environments from other service providers or outsourcing models. As they discover the nature of the applications and the business requirements these applications support, it calls for a new strategy for letting the workload define the infrastructure, not the other way around. The more dispersed the environment becomes, the more complex availability, recovery, and continuity becomes.

The good news is that businesses can leverage IT as a strategic asset and deliver results in a way that’s been difficult in the past, when they had to make considerable long-term, fixed-cost capital investments. Now, instead of making those investments, they can focus resources on leveraging the application to drive business results.

Q: How is Sungard AS enabling customers to address these challenges?

Jack: We apply a life-cycle approach, starting in the pre-sales process with a solutions-oriented, consultative session that identifies the business problems they need to solve. This gets translated into an end-to-end solution that is tied at the application layer, which in turn, links directly to the application’s architecture and back into our infrastructure to form an end-to-end delivery capability—all aligned with the desired business outcome.

We also focus on providing integrated solutions, configuring our capabilities with those of our strategic partners into a single solution for the customer. The traditional product-oriented approach no longer works with the complex business requirements customers have today. This differentiates us, because some our largest competitors still come to the market with a one-size-fits-all model.

This focus extends in our services investment strategy, as evidenced by our roadmap around offerings like Discovery and Dependency Mapping, and managed and recovery services on 3rd party cloud providers like Amazon Web Services (AWS).

Q: What else can customers look forward to seeing from Sungard AS as 2016 unfolds?

Jack: The solutions we deliver will support three core customer challenges: Managing a hybrid IT environment, which is the new norm; choosing the best infrastructure to optimize workloads and applications; and creating a highly available, fully recoverable environment for business continuity.

In 2016, to help customers overcome these challenges, we’ll expand our virtualization footprint to deliver a more robust set of capabilities for our cloud production environments. We’ll extend our recovery capabilities to include SAP HANA, AWS, Microsoft Azure, and more virtual environments that support EMC and NetApp and the globalization of these environments. We’ll also expand the scale of hosted private clouds globally, along with a portfolio of services we can deliver into AWS. All this gives customers new ways to address the challenges they face. It also enables us to truly become an orchestrator for, not only the workloads, but the services and the policies that manage the clouds those workloads run in.

Q: Anything more you’d like our customers to know?

Jack: I’d like our customers to know that Sungard Availability Services is uniquely able to support their complex, hybrid IT environments. We look to strike the perfect balance between standardization and tailoring to help our customers meet their business, technical, operational and commercial requirements. We are committed to fostering a real partnership – not just for today but for the long haul. And we do all this by leveraging our deep heritage in resiliency and availability to deliver fully recoverable production environments that keep their critical systems up and running every day.

Keith Tilley: Could you ‘spring’ back?

By Sungard AS Ireland | April 5, 2016

Welcome to the spring edition of AVAIL!

You may notice that many of our stories this issue have a common theme: Resilience.

As our feature on the growing threat of DDoS attacks – the number one online threat today – demonstrates, whatever business you are in, building organisational resilience has never been more important.

So we bring you news on the expansion of our Sweden data centre that enables us to offer customers the dual-site solution that’s the cornerstone of any effective resilience strategy. Also, a new recovery service for businesses using the Amazon Web Services cloud gives them the peace of mind their business will be back online within 24 hours. And in welcome news, an authoritative white paper reveals resilience is now a board level issue.

As always, I hope you enjoy this issue and my team welcomes feedback on any aspect of the magazine. Just send your comments to the editor at AVAIL@sungardas.com

Keith Tilley
EVP, global sales and customer services management

New Research: Resilience comes of age

By Sungard AS Ireland | April 5, 2016

A new survey conducted on behalf of Sungard Availability Services asserts that resilience is no longer solely an IT issue (if, indeed, it ever was) but demands buy-in from every part of the business.

The IDG Connect online survey of IT management in companies with 500 or more employees shows resilience now has visibility among the C-suite with almost three-quarters (72%) of those surveyed claiming to have a formal corporate resilience policy. Almost half (45%) go as far as including it in their company vision or mission statement and having a Board level champion (44%).

With risk a perpetual force in every business, although the form it takes constantly evolves, the report states that the way organisations handle risk – the extent to which they are able to foresee the future, adapt positively to change and quickly bounce back from a crisis – will define their long-term success or failure.

The survey found reacting to incidents as and when they occur remains the most common approach to establishing organisational resilience. Just over half (53%) describe their position to unanticipated change as ‘proactive’ with 44% of firms saying they are ‘reactive’. Worryingly, a small proportion of respondents (13%) felt their company’s attitude was ‘defeatist’ when it faced unanticipated change.

While this trend is similar for organisations of all sizes, a higher percentage of smaller (500-999 employees) organisations described their approach as preventive (32%) rather than reactive (29%) or proactive (23%).

The report suggests that it may in fact be better to concede daily disruption of some kind or the other as being a normal state of affairs, and build resilience into each and every business process from the ground up to the point that adaptability and recovery become second nature. Instead of merely having a Plan B, organisations should also have plans C, D and E! However, it acknowledges that such a step change would require bold new thinking by the organisation’s leadership that transcends departmental barriers and self-interest.

Routes to resilience
Physical security was considered the most important factor (67%) in achieving resilience with IT Disaster Recovery and Information Security rated second highest (both 63%). Risk management came in third place (57%), closely followed by business continuity (54%) and crisis management (53%).

The survey quantified various resilience indicators, all of which encouragingly received high maturity ratings (over 80%) although the report’s authors note ‘there remains room for improvement in most cases’. Leadership and Unity of Purpose were the most mature resilience indicators ahead of situational awareness, innovation and creativity, a proactive posture and internal resources.

Strategic planning was felt to be the most effective way to build organisational resilience. However, all approaches to establishing effective resilience were rated ‘important’ or ‘very important’ by respondents, and the relative differences between the top-rated approaches were marginal.

Considering the role played by IT in organisations, understanding and managing risk (53%) followed by flexible working (49%) were cited as the top functions driven by advances in technology. IT teams were not thought to be heavily involved in relationship management, while over a third (37%) felt IT involvement is also absent or limited when it comes to horizon scanning.

Overcoming challenges
When it comes to overcoming obstacles to resilience, effective leadership was overwhelmingly considered the most important factor with 39% of respondents citing it as ‘extremely significant’. IT infrastructure (36%) and compliance (30%) were accorded the same degree of importance. More than a third felt staff education, motivation and preparedness (27%) were significant factors but support from external business partners less so at just 16%.

Here, there were marked differences between organisations of differing sizes. The largest companies felt that IT infrastructure is their biggest challenge, indicating that current technology platforms may be holding them back in some cases. This category of firms inevitably attribute greater importance to compliance, perhaps unsurprising given that the scale of their operations and revenue makes them most likely to be governed by national regulation and have internal guidelines for resilience to which they are expected to adhere.

In conclusion
The standout finding of the research is what looks like a consistent mismatch between the IT department and other executives when it comes to judging current standards of corporate resilience within their organisations.

Equally, even where measures to address physical security, IT disaster recovery, information security, crisis and risk management, and business continuity have been widely adopted, they often operate in isolation and are not well integrated within the business.

Other areas with room for improvement include establishing an effective leadership team, meeting compliance requirements and training and motivating staff to be better prepared to meet challenges. The report concludes that the key to success may depend on uniting physical security, risk/crisis management and business continuity under a single framework.

Ultimately, resilience hinges on making sure everybody involved – regardless of the job they do – understands what the business is trying to achieve and is happy to work together in implementing a uniform approach.

To see the full picture download the white paper here.

Cloud-based recovery goes mainstream – yet majority still exposed to risk

By Sungard AS Ireland | April 5, 2016

A vast number of organisations are turning to cloud-based recovery solutions, with this route emerging as the fastest-growing form of recovery expanding at a rate of 30% annually¹. Yet there is evidence to suggest the majority are still leaving themselves exposed to the risk of considerable data loss.

The Disaster Recovery Council’s 2014 annual bench marking report reveals 75% of all businesses are failing to prepare adequately for disaster recovery. One in four organisations had lost data for one day or more, and 20% of all organisations reported the cost of losing data ranged from a relatively trifling $50k up to $5m.

Any high profile, poorly managed incident – from technology failure to a PR scandal – can cause a company’s share price to plummet knocking millions off its value – as we have seen with Carphone Warehouse, BP after the Deepwater Horizon disaster and, most recently, Volkswagen.

With Gartner calculating that spend on disaster recovery products amounts to some $19bn a year globally, it is clear organisations are spending record amounts to mitigate the risk without achieving the outcomes they seek. This suggests firms are “throwing money at the problem” rather than investing their precious resources wisely.

In our experience, a lack of planning, resources and time to test are the main causes of DR failure. As an organisation changes over time, it inevitably creates a complex hybrid IT infrastructure comprising legacy IT, physical and virtual machines, hosted applications and cloud computing environments. This is where many cloud-based recovery solutions fall down as they are typically focused on a narrow range of environments rather than the multi-platform environments that are more typical of production IT systems.

This is exacerbated by a lack of planning that means organisations do not precisely know what their production IT estate looks like in terms of dependencies, and what needs to be recovered in what order and when. Against this backdrop, it is easy to understand how IT executives fall into the trap of buying point solutions that recover some of their platforms – but by no means all of their IT infrastructure.

Recognising that this definitely is not an area where ‘one size fits all’, we offer you expert advice to match the right cloud recovery option from our comprehensive portfolio to your actual business needs.

We can help you tier applications by their criticality to the business, with the most important having instant failover or fast recovery while secondary applications can take a little longer to recover.

In this way, we are able to help you make the best use of finite resources.

To learn more about any of our cloud-based recovery services visit our website, call your account manager or email avail@sungardas.com.

¹ Source: Gartner May 2015

Hybrid Cloud Solution Fuels Expansion of Online Car Parts Supplier MicksGarage.com

By Sungard AS Ireland | April 5, 2016

Successful Irish e-commerce company MicksGarage.com needed a cloud partner it could depend on to support its ambitious plans for expansion across Europe. With more than 6.5 million product listings on offer and customers always needing spare parts urgently, the business is heavily dependent on its IT infrastructure to manage the complex logistics operation.

Click on the image to watch the video

Having worked with the award-winning e-commerce business from its beginnings in 2003, MicksGarage.com chose Sungard AS to provide the resilient, multi-tenant cloud solution that would give it the high availability, accessibility and scalability the company needs.

The company has recently opened a distribution centre in Krakow, Poland to service the flourishing Eastern European market, and a Liverpool site is scheduled to open in 2016 to support next day deliveries to the UK.

As a business that ships over 18,000 car parts and accessories to more than 100 countries every month, it is no exaggeration when co-founder and Operations Director Michael Crean states, “Downtime would simply be disastrous – we would lose customers, revenue and future business.”

With the company’s expansion plans resulting in frequent travel, the ability to access systems remotely from anywhere in the world was also vital.

After carefully considering the customer’s needs, we recommended a highly available load balanced multi-tenant cloud solution, as well as a redundant physical server, to ensure there is no single point of failure. This gives MicksGarage.com the capability to handle sudden spikes in demand, which with its first TV advertising campaign imminent, Michael Crean finds hugely reassuring.

“Availability is absolutely critical to us. If a customer finds the website down they may never come back. Being down for even a minute would cost us hundreds of euros – an hour would run to thousands – and that’s without the knock to our reputation. We needed a partner who absolutely guarantees us uptime and the level of availability we enjoy is outstanding.”

The set-up is supported by 24-hour proactive availability monitoring of the infrastructure platform with client-defined thresholds and Managed Operating System Patch Management.

Read the full case study here

New deal will help aviation and logistics giant transform its IT estate

By Sungard AS Ireland | April 5, 2016

You may have read in the press that Sungard Availability Services has signed a ten year strategic partnership with global airline services and major logistics supplier John Menzies PLC for the provision of IT services.

The partnership will enable John Menzies to transform its current IT infrastructure by leveraging our global data centre, cloud infrastructure and network management capabilities, and extensive experience in delivering global managed IT solutions.

Building on its current IT infrastructure, John Menzies will use the IT environment as a foundation for further investment in innovative IT and business systems to create strategic differentiation and enhanced operational performance and customer experience. The company recognised this is vital in today’s digital age, where customers expect instantaneous services, from flexible and convenient deliveries for online shopping, through to instant updates on travel information.

With daily deliveries to 45 per cent of the UK’s retailers, customers at 144 airports worldwide, and a business that serves over 300 airlines, John Menzies deals with millions of transactions on a daily basis. Operating out of 31 countries and over 150 locations, it needed a partner that could not only ensure the robustness of its IT estate, but also provide a solid platform to scale up as required.

As part of the multi-million pound contract, we will take on responsibility for John Menzies’ IT network and effect a full transformation of its services to cloud-based solutions. This will deliver the robust, agile and future-proofed IT services the firm needs to continue growing both its aviation and distribution services.

The first phase of the project has already begun with the successful migration of the recovery services for Menzies’ SAP environment into our main UK data centre. Subsequent phases will include data centre consolidation, enterprise managed services and network managed services – all underpinned by a cloud enablement strategy.

Steve Rick, Senior Vice President of John Menzies, commented:

“This strategic partnership represents a significant step forward for Menzies, and provides a new platform for further development and innovation. The excellent scalability of Sungard AS’ IT solutions provides us with a cost effective way to scale up to meet our business demands, and the consultancy we receive provides a high return on investment. We are confident that this joint programme will support our continued focus on improving our customers’ experience, and we are delighted to work with a global partner with an excellent track record for IT excellence and strategy.”

Keith Tilley, EVP Global Sales and Customer Services Management for Sungard AS added:

“Sungard Availability Services has built its success on delivering strong strategic partnerships with forward-thinking organisations like Menzies. We’re delighted to have the opportunity to work so closely with Menzies to build a model and methodology that will not just deliver, but truly power the mission critical IT systems that support their global customers’ needs.”

It could be you – DDoS attacks are now big enough to knock most businesses offline

By Sungard AS Ireland | April 5, 2016

When hackers took down Ireland’s National Lottery website with a Distributed Denial of Service (DDoS) attack in January, it was just the latest in a series of damaging and high profile cyberattacks to hit businesses worldwide.

Over 275 million records were leaked last year, often in combination with a DDoS attack to mask the hacking attempt. In fact, as one pundit¹ commented, “the volume of data breaches and cyberattacks that marked 2015 could be appropriately described as a ‘cascade’ or ‘torrent’ or, perhaps, ‘maelstrom’. Money has been stolen, data has been swiped and lives have been ruined.”

While online security breaches can take many forms, DDoS attacks are a rapidly growing problem and no business or industry sector is immune. In recent months we have seen attacks on such diverse targets as banks, insurers, airlines, dating agencies, hotel chains, food manufacturers, healthcare providers, newspapers, universities, retailers, local authorities and government departments – even a well-known greeting card supplier with a particularly memorable jingle. Every business with an online presence is vulnerable to this threat.

According to a new report from Arbor Networks², DDoS attacks are now big enough to knock most businesses offline.

The largest attack reported last year was 500Gbps – a 60 times increase in 11 years. While there were also reports of attacks of 450Gbps, 425Gbps and 337Gbps these were relatively rare. However, the report noted, “What is significant is that the average of just under 2Gbps, which we see across tens of thousands of attacks, is enough to overwhelm most business internet connections.”

So what exactly is a DDoS attack? DDoS can be compared to taking down your shop front by placing a large protest outside your shop. It then becomes very difficult because of the size of the crowd for genuine customers to get in. Without any customers it stands to reason the business suffers a drop in revenue. However, unlike in the physical world, these attackers (or to continue the analogy, protestors) are anonymous. Some – like (ironically) the group Anonymous – may publish their organisational name for financial reward or notoriety but, largely, they go unchecked.

DDoS attacks the number one online threat today

Forrester’s figures state there are now some 7,000 DDoS attacks every day. The asynchronous nature of the internet means very large attacks can be generated through huge botnets or amplification and reflection attacks. Ireland, in particular over the past few weeks, has seen a dramatic rise in the number of companies being struck. These attacks have hit so many disparate enterprises it is hard to see any correlation between the targets.

Sungard Availability Services has been offering a DDoS mitigation service for the past five years and this has escalated from being a ‘nice to have’ to an absolutely essential part of a ‘defence in depth’ security model. This is the coordinated use of multiple security countermeasures to protect the integrity of the data in a business. Such a strategy is based on the military principle that it is more difficult for an enemy to defeat a complex and multi-layered defence system than to penetrate a single barrier.

“No consideration was given to the possibility of DDoS attacks in the original internet architecture. Consequently, almost all internet services are vulnerable to attacks of sufficient scale.”

As well as the size and sophistication of attacks increasing, a common trend now is for attackers to hack the target company’s systems at the same time as launching a DDoS attack. Going back to our crowd analogy, it is the situation where one person bumps into you as the other steals your wallet.

So how does Sungard AS defend customers against this activity? Some of our techniques are to:

Use white lists and black lists drawn up per client to block attacking hosts, or load a white list of the last 10,000 users from a week ago.
Standard network firewalling – where most attacks are ‘dumb’; UDP misuse attacks, NTP reflection attacks, we can profile our customers to filter out from our scrubbing centre most attacks that come into Sungard AS.
Mitigation countermeasures such as Global Exception List, Geo-IP validation, Geo-IP Filtering, Global Botnet Filter, Zombie Management & Control, TCP SYN Authentication, HTTP Authentication, HTTP Object Rate Limiting, HTTP Request Rate Limiting, Malformed HTTP, HTTP Header Regex Filtering, DNS Proxy, Malformed DNS, DNS Authentication and Regular Expression Filters.

Perhaps naively, no consideration was given to the possibility of DDoS attacks in the original internet architecture. Consequently, almost all internet services are vulnerable to attacks of sufficient scale.

What is your connection to the internet worth? DDoS attacks are the number one threat to your online presence today. An attack can last an hour, a day or even weeks. It will bring down your website, DNS and application servers leading to significant costs in terms of:

Loss of your e-commerce presence
Loss of systems efficiency
Loss of revenues (and the impact of downtime on your share price and custom)
Loss of reputation and stakeholder confidence.

Sungard AS has extensive DDoS mitigation expertise. We can detect an attack within 180 seconds and deploy an effective response within 5 to 7 minutes, well within our SLA commitment of 15 minutes.

But defence against an attack is harder to do on the fly. It is quicker and far more effective to proactively implement defensive measures in readiness rather than wait until you are under attack.

There is something you can do to protect yourself today. If online security is currently languishing way down your To Do list, email avail@sungardas.com or pick up the phone to your account manager to discuss DDoS mitigation as a matter of urgency.

¹ Lewis Morgan, IT Governance, ‘List of Data breaches and cyberattacks in 2015 – over 275 million leaked records’: 14.12.15
² Computer Weekly: ‘Average DDoS attacks fatal to most businesses, report reveals’ – 27.1.16

Sweden data centre doubles capacity

By Sungard AS Ireland | April 5, 2016

Sungard Availability Services Sweden has recently completed an exciting project to expand its data centre in Sätra, south of Stockholm.

The original Data Centre 2 South site was sold out, which meant we were unable to offer customers in Sweden a dual-site solution that is one of the cornerstones of resilience. As well as doubling the size of the data centre, associated power and cooling supply (750kW) systems needed to be incorporated. The enlarged data centre already has its first customer with the signing of Coromatic.

It will hold ISO 9001, 14001 and 27001 certifications and offer a PCI DSS-accredited production environment for customers requiring high availability. The current Sätra site had previously been awarded the title Green Data Centre of the Year and the expanded site will be equally energy-efficient.

To find out more about our data centre in Sweden, email avail@sungardas.com.

Customer Advisory Board (CAB)

By Sungard AS Ireland | April 5, 2016

We interviewed Chairman of Sungard Availability Services’ Customer Advisory Board (CAB) John Turner (IT Director for BDO in his day job) about his plans for the CAB and you can hear what he said here.

Click on the image to watch the video

Established to act as ‘the voice of the customer’, the CAB consists of a group of Sungard AS customers who meet three times a year and influence the shape of our new products and services.

Members of the board:

Charlie Rothwell
Senior Executive – UKI Infrastructure Transformation Lead | Accenture

John Turner (Chairman)
IT Director | BDO

Jon Summers
Head of Business Continuity Management | Sainsburys Bank

Koen Uyttenhove
Systems Architecture and Quality Leader | Transics

Lee Webb
Director, Recovery Solutioning and Positioning, Corporate Real Estate Solutions | Barclays

Mario Pascoe
Head of Business Continuity | Centrica PLC

Matt Gridley
CTO | Raymond James Investment Services Limited

Steve Conway
SVP, Director of Information Technology | Permal Investment Management Services Limited

Steve Marwood
VP – CSBC Business Manager | Deutsche Bank

All members of the Customer Advisory Board are happy to be contacted with comments or suggestions concerning Sungard AS services or to offer practical advice. They can be contacted by emailing as.uk.advisoryboard.uk@sungardas.com.

The next CAB meeting is on 28th June.

If you’d like to get involved, send feedback or find out more about the CAB’s work, please email the CAB: as.uk.advisoryboard.uk@sungardas.com.

New Webinar

By Sungard AS Ireland | April 5, 2016

How to achieve successful crisis management and BC outcomes

Ongoing on-demand webinar
Hardly a quarter goes by without a well-known name becoming caught up in a major business crisis. Banks, retailers, manufacturing, media, telecoms and petro-chemicals firms have all taken their turn in the media spotlight as IT systems fail, systems are hacked, data is stolen and processes falter.

This calls into question the value of corporate governance and the role of the executive who listens but does not hear the risk manager’s concerns, their warnings getting lost among the many other pressing issues clamouring for attention.

Unfortunately, this failure to act is now costing businesses millions of pounds as sales collapse and capital value is slashed, sometimes never to be recovered.

If you’d like to achieve more successful business continuity outcomes and better crisis management, find out how in this on-demand webinar by one of our BC experts!

Click here to view the webinar

Setting our sights on award success

By Sungard AS Ireland | April 5, 2016

We recently learned that Sungard Availability Services has again been shortlisted in every category entered in the CIR Business Continuity Awards 2016.

We have an unequalled track record in these awards, having won a record number of gongs over the years, but never forget that competition is always fierce.

We were thrilled that Royal Bank of Canada’s Roger Payne has been deservedly shortlisted in the Student of the Year category. Meanwhile, we are finalists in the Most Effective Recovery of the Year (for our handling of the Chennai floods), Best Contribution to Continuity & Resilience, Most Innovative Solution (for our RaaS offering, also recognised in Gartner’s inaugural Disaster Recovery as a Service Magic Quadrant in the Leader position ) and Resilience in Infrastructure & IT Service Delivery categories.

Winners will be announced at the awards ceremony on 9 June, which will take place at the London Marriott hotel and will be hosted by comedian Ed Byrne.

Having also submitted entries for the BCI Europe and India Awards, as well as the Datacloud Awards, we hope we’ll have some more good news to report in the summer issue!